ChefOnline is an online food ordering platform that empowers restaurants to manage online business efficiently and enables customers to enjoy food from a wide range of British restaurants and takeaways.
ChefOnline was founded in 2014 to be a part of the catering industry in the United Kingdom.
ChefOnline has a platform for ordering food online, EPoS, print media, and digital marketing services.
You can order either on the website or by using the ChefOnline app, available on iOS and Android. Simply add your postcode to find all the restaurants available in your local area, choose your food and place your order.
ChefOnline has carefully curated a diverse and high-quality selection of restaurants in your local area. The range may vary.
The service is available every day from morning until late at night. Visit our website or the app to see which restaurants are available in your local area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare. Once ready, you can choose to pick up the food from the restaurant. However, please note that the restaurant you are ordering from needs to offer the takeaway option.
ChefOnline accepts both cash and card payments.
The minimum order amount can vary depending on the restaurant you’re ordering from. If there is a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem it in the app or on the website.
If you’re using the app,
We always encourage the restaurants to use the same pricing for takeaway as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any queries, please contact the restaurant directly.
Yes! You can schedule orders up to one day in advance and choose any time to pick up from midday onwards.
Yes. You can self pickup orders from participating restaurants nearby. Use the app to find out which ones offer Pickup in your area.
As long as the restaurant has not yet started preparing the order, you're able to cancel your order. If the restaurant has already started preparing food and you want to cancel, please get in touch with ChefOnline for a fast response.
ChefOnline has a dedicated team that looks after the entire experience, from the moment an order is placed to picking up from restaurants.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the ChefOnline app to speak to our customer service team and report any issues.
You can also visit contact us and click on "Contact Us" to complete the form. Our team will guide you accordingly afterwards.
To add more in the cart, a customer can contact our Customer Service team via the Help function in the app and Chefonline will make sure the customer gets all the items they want to add.
ChefOnline and its team will always try to proactively call you to update you about the order that might not be ready within the estimated time, and the team will work to get the order to you as quickly as possible.
Service fee: The service fee is calculated based on the order amount before any promotions or discounts are applied. A minimum or maximum amount may apply to the service fee, but you will always see the exact amount at checkout.
Small order fee: When your total is less than the restaurant's minimum, you can still place the order, but we'll top it up with a fee. To remove the fee, just add more to your basket.
If a customer is allergic and is concerned about any items on a menu, please check the restaurant notes section of the menu and contact the restaurant directly before ordering. Increasing numbers of Partner Restaurants will display dish-by-dish allergen information. Please contact the restaurant prior to ordering when the information is not available.
It’s available free on the App Store and Google Play.
Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.
Yes. Customers can contact us for a full refund within the first 14 days of their paid-for period. If cancelled after the 14-day cooling-off period, the customer will not be refunded.
ChefOnline finds that unrecognised charges can often be attributed to a friend, coworker, or family member using your payment method. We ask that you check with your family and friends to see if they may have used your card to place an order via ChefOnline.
Otherwise, please visit contact us and click on "Contact Us" to complete the form with the following details:
It may take a few days for the payment to disappear from your account statement. No charges will be taken for it. If the customer finds the transaction on their bank statement after three working days please contact our support team.
If the refund is processed within 8 hours of placing your order, the payment will show as voided. This means the customers were never actually debited for the order. Instead, the funds for this transaction will return to general availability in the bank account after 72 hours.
